Terms & Conditions

Last Updated: August 2026

Welcome to Al Fatah Travel Ltd. These Terms & Conditions explain the rules for using our website and booking our taxi and private hire services in Huddersfield, UK.

By using our website or booking a journey with us, you agree to these terms.

For more information about our services, please visit our Home Page.

1. Our Services

Al Fatah Travel Ltd provides professional private hire and taxi services, including:

• Local taxi journeys

• Airport transfers

• Business and corporate travel

• School and college runs

• Special events and nights out

• Group transportation

• 24/7 taxi services

Services are subject to vehicle and driver availability.

2. Making a Booking

Customers can make a booking through the available booking methods provided by Al Fatah Travel Ltd.

When making a booking, you must provide correct information, including:

• Your name

• Contact number

• Pickup address

• Destination

• Date and time

• Number of passengers

• Luggage information where needed

• Flight details for airport transfers

We may contact you to confirm or clarify your booking details.

3. Booking Confirmation

A booking is considered confirmed when Al Fatah Travel Ltd has accepted the booking and confirmed the journey.

A request for a booking does not always mean that the journey is confirmed.

We may contact you if we need additional information or if we cannot provide the requested service.

4. Prices and Payments

The price of a journey may depend on the route, distance, vehicle type, number of passengers, waiting time, and other booking details.

Where a fixed price has been agreed, we will aim to keep the agreed price unless the booking is changed.

Additional charges may apply in situations such as:

• Changes to the destination

• Additional stops

• Extra waiting time

• Additional passengers or luggage

• Changes requested by the customer

• Parking or other charges related to the journey

Any additional charges will be explained where reasonably possible.

5. Airport Transfers

For airport transfers, customers should provide accurate flight information when making a booking.

We may use flight information to help monitor delays and adjust pickup arrangements where possible.

Customers should still contact us if their flight is cancelled, changed, or significantly delayed.

We are not responsible for delays caused by airlines, airports, air traffic control, weather, road conditions, or other events outside our reasonable control.

6. Waiting Time

Customers should be ready at the agreed pickup location at the agreed time.

A reasonable waiting period may be provided depending on the type of journey and pickup location.

Additional waiting charges may apply if the driver has to wait beyond the included waiting period.

For airport pickups, waiting time may depend on the airport, flight arrival, luggage collection, and the agreed booking terms.

7. Customer Responsibilities

Customers must:

• Provide correct booking information

• Be ready at the agreed pickup time

• Treat the driver with respect

• Follow reasonable safety instructions

• Wear a seat belt where required

• Take care of the vehicle

• Avoid damaging or misusing the vehicle

Customers may be responsible for costs caused by intentional or careless damage to the vehicle.

8. Passenger Safety

Passengers must follow UK road safety laws and the reasonable instructions of the driver.

Children must be transported according to applicable UK laws and safety requirements.

Customers should tell us in advance if a child seat or other special travel requirement is needed. Availability cannot always be guaranteed.

9. Luggage

Customers should provide accurate information about the amount and size of luggage when booking.

We cannot guarantee that all luggage can be carried if it exceeds the vehicle’s available space.

If you have large, unusual, or extra luggage, please tell us before the journey.

10. Pets and Animals

Pets and animals may only be carried where permitted and suitable for the vehicle and journey.

Assistance dogs will be handled in accordance with applicable UK laws.

Please tell us about any animals when making your booking.

11. Cancellations

If you need to cancel a booking, please contact us as soon as possible.

Cancellation charges may apply depending on the booking, the amount of notice provided, and any costs already incurred.

For more information, please see our Refund and Returns Policy.

12. No-Show

A no-show occurs when a customer does not attend the agreed pickup location and does not contact the driver or Al Fatah Travel Ltd.

If the customer does not arrive within the applicable waiting period, the booking may be treated as cancelled or completed.

A refund may not be available in this situation.

13. Changes to a Booking

Customers should contact us as soon as possible if they need to change a booking.

We will try to accommodate reasonable changes, but changes depend on driver and vehicle availability.

A change to the route, destination, vehicle, passenger number, or journey time may result in a different price.

14. Driver and Vehicle Availability

We aim to provide the vehicle and service requested at the time of booking.

However, vehicle availability may change because of breakdowns, accidents, staff issues, traffic conditions, or other unexpected events.

If we cannot provide the original vehicle, we may arrange a suitable alternative where possible.

15. Delays and Unavoidable Events

We make reasonable efforts to provide a reliable and punctual service.

However, we are not responsible for delays caused by circumstances outside our reasonable control, including:

• Heavy traffic

• Road closures

• Accidents

• Severe weather

• Vehicle breakdowns

• Airport delays

• Road restrictions

• Police or emergency incidents

• Strikes

• Other unexpected events

Where possible, we will communicate with customers about significant delays.

16. Prohibited Behaviour

Customers must not:

• Behave violently or threaten the driver

• Use abusive or offensive language

• Damage the vehicle

• Smoke or vape where prohibited

• Carry illegal items

• Put the driver or other passengers at risk

• Deliberately distract the driver

A driver may refuse or end a journey if a customer’s behaviour creates a serious safety risk.

17. Website Information

We try to keep the information on our website accurate and up to date.

However, prices, services, vehicles, availability, images, and other information may change without notice.

We do not guarantee that every part of the website will always be available or free from errors.

18. Website Use

You agree to use our website lawfully and responsibly.

You must not attempt to:

• Damage or disrupt our website

• Gain unauthorized access to our systems

• Upload harmful software

• Copy or misuse website content

• Use our website for illegal purposes

19. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, and protect your information.

20. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, or privacy practices of websites that we do not operate.

Third-party services may have their own terms and conditions.

21. Complaints

We want our customers to have a positive experience.

If you have a complaint about our service, please contact us as soon as possible and provide details of the journey.

We will review your complaint and try to resolve the issue fairly.

22. Limitation of Liability

We will take reasonable care when providing our services.

However, to the extent allowed by law, we are not responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions removes or limits any legal rights or responsibilities that cannot legally be excluded under UK law.

23. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated date.

You should check this page before using our services if you have not booked with us recently.

24. Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales.

Any legal disputes will be handled by the appropriate courts of England and Wales, subject to applicable law.

25. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Al Fatah Travel Ltd
Location: Huddersfield, UK
Phone: +44 7349 913813
Email: admin@gmail.com

Thank you for choosing Al Fatah Travel Ltd for your taxi, private hire, and airport transfer needs.

Visit our Home Page to learn more about our services and make a booking.