Refund & Returns Policy | Al Fatah Travel Ltd
Last Updated: August 2026
Welcome to Al Fatah Travel Ltd. We provide professional taxi and private hire services in Huddersfield, UK, including local journeys, airport transfers, business travel, school and college runs, and special event transportation.
This Refund and Returns Policy explains how cancellations, refunds, and changes to bookings are handled.
For more information about our services, please visit our Home Page.
1. Taxi Services and Refunds
Taxi and private hire services are different from physical products. There are no physical items to return.
Refunds are therefore mainly related to cancelled bookings, prepaid journeys, or payments made for a service that was not provided.
2. Cancelling Your Booking
If you need to cancel a taxi booking, please contact us as soon as possible.
When you cancel, please provide:
Your name
Booking details
Pickup location
Date and time of the journey
Your contact number
Cancellation charges may apply depending on the type of booking, how much notice is given, and any costs already incurred.
3. Airport Transfer Cancellations
Airport transfers may require extra planning because drivers may be scheduled in advance.
If you need to cancel or change an airport transfer, please contact us as early as possible.
For cancellations made with enough notice, a refund may be available depending on the booking terms.
If a driver has already travelled to the pickup location or the journey has started, a refund may not be available.
4. No-Show Bookings
A no-show means the customer does not arrive at the agreed pickup location and does not contact us.
If a customer does not show up within the agreed waiting period, the booking may be treated as a completed or cancelled journey.
In this situation, the customer may not be eligible for a refund.
For airport pickups, please make sure your phone is available so our driver can contact you if needed.
5. Driver Delays or Service Problems
We aim to provide a reliable and punctual service. However, traffic, road closures, weather, accidents, airport delays, and other unexpected events can sometimes affect journey times.
If we are unable to provide your booked journey, we will review the situation and may offer a suitable alternative or refund, depending on the circumstances.
6. Incorrect Booking Information
Customers are responsible for providing correct booking information.
This includes:
Correct pickup address
Correct destination
Correct travel date
Correct pickup time
Correct passenger information
Correct flight details for airport transfers
A working phone number
If incorrect information causes a driver to miss the journey or makes the booking impossible to complete, a refund may not be available.
7. Changes to Your Booking
If you need to change your booking, please contact us as soon as possible.
We will try to accommodate reasonable changes based on driver and vehicle availability.
Changes to pickup times, destinations, passenger numbers, vehicle requirements, or other important details may affect the price of the journey.
8. Refund Requests
If you believe you are entitled to a refund, please contact us with your booking information.
We may ask for:
Your name
Booking reference, if available
Date and time of the journey
Payment details
Reason for the refund request
We will review the request and let you know the outcome.
9. Approved Refunds
If a refund is approved, we will normally return the money using the original payment method where possible.
The time needed for the money to appear in your account may depend on your bank or payment provider.
10. Partial Refunds
In some situations, we may provide a partial refund instead of a full refund.
This may apply when:
Part of the service has already been provided
Extra costs have already been incurred
The booking was changed after the journey started
Only part of a booking was cancelled
Each request will be reviewed based on the circumstances.
11. Duplicate or Incorrect Payments
If you believe you have been charged twice or paid the wrong amount, please contact us as soon as possible.
We will check the payment and correct any genuine payment error.
12. Third-Party Bookings
If you make a booking or payment through a third-party website or booking platform, that platform may have its own cancellation and refund rules.
In such cases, you may also need to contact the third-party provider directly.
13. Policy Changes
We may update this Refund and Returns Policy from time to time.
Any changes will be posted on this page with a new Last Updated date.
14. Contact Al Fatah Travel Ltd
If you have questions about cancellations, refunds, or changes to your booking, please contact us.
Al Fatah Travel Ltd
Location: Huddersfield, UK
Phone: +44 7349 913813
Email: admin@gmail.com
We are committed to providing professional, reliable, and friendly taxi services to our customers.
For more information about our taxi and private hire services, visit our Home Page.